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Orders will be shipped within 2-5 working days from order.
Your order will be dispatched via the most suitable carrier, depending on size and weight. International orders are not valid for free shipping offer.

We DO NOT offer refunds on wholesale orders. Shipping the product back to Rollasole must be paid by the purchaser. If you would like to return a wholesale order placed with Rollasole you have the following options: Exchange for a different style or receive credit on a future shipment.


In addition to the Distance Selling Regulations you can return any item within 10 days of receipt for a refund of the cost of the item.

The goods are your responsibility until they reach our Warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning.
Please provide your order number, name and address and send them along with your goods to:

• Attn Rollasole
• 1470 Raiders Way Suite 130
• Henderson, NV 89052
In order for items to be refunded they must be received in original condition (i.e. unworn, unsoiled condition, complete with the original packaging) with either the dispatch note or your name, order number, address and contact details.

If you ‘d like to exchange an item, we kindly ask you place another order and return the original item or email us. This is to ensure the item you ‘d like is in stock, as availability can change quickly.

Please note it is very important that when you return an item we know who the return relates to, so please ensure you enclose your packing slip which includes your name, order number, address and contact details. Without this information we won ‘t be able to identify which customer has sent the return and take the appropriate action.

Any refund will automatically be credited to the card or PayPal account used to make the original payment within 5 working days of receipt of the return.

All goods will be inspected on return and any item in unsuitable condition will be sent back.

Goods returned within 28 days of purchase with a slight fault, for example some loose stitching, will either be professionally repaired or replaced on a like for like basis.

If we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
Please note the following: 

*1. All return charges are the Customer ‘s liability.
*2. We cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
*3. We do not accept returns or exchanges after 30 days of delivery date. 
Any return not complying with these terms will be rejected.